Quick Thoughts

  • “If you tell the truth you don’t have to remember anything.” Mark Twain
  • “Make sure your customer never has to work hard to do business with you. No one has that much time and there’s too much competition out there. He who is most accessible wins.” EO
  • “If you’re telling your customer that “you value their call,” while keeping them on hold for 30 minutes, you’re loosing business. Most customers are no longer so brand identified that they will wait for service. It’s too easy to look for alternates online. If you really value your customer, make sure that you have enough staff that they don’t have to wait more than 5 minutes before speaking to a human being.” EO
  • “The fastest way to fail in business…don’t keep your word.” EO –
  • “They that will not be counseled cannot be helped. If you do not hear reason, she will rap you on the knuckles.” Benjamin Franklin
  • “The most successful businesses have the most connected management. Make sure you stay in close contact with your customer.” EO
  • “Show up faster when there’s a problem then you did when you wanted to sell them something.” SB